FAQs

ABOUT US

What is EcoSoul’s mission?

EcoSoul was founded with a mission: To accelerate the world’s transition to a sustainable lifestyle by creating eco-friendly products for all from Earth’s most renewable resources.

We believe in an environmentally-friendly lifestyle that does not compromise on functionality. We’re forging solutions that are sustainable for the day, the week, the year, and the long-haul. So, taking care of the Earth is no longer a choice, but a lifestyle, and one that all of us can easily enjoy.

How are EcoSoul’s products better for the planet?

We’re harnessing nature’s renewable resources to reinvent how products are made. All of our products are plastic-free, timber-free, and completely compostable.

By replacing plastic and timber with fast-growing and self-replenishing plants, we're minimizing plastic waste, preventing deforestation, and reducing carbon emissions.

Where are your products made?

Our products are currently manufactured in India, China and Vietnam. We’re proud to have women-led operations throughout our supply chain — especially in areas of the world where opportunities are often limited. We employ over 70 women in rural India for our manufacturing operations, where company benefits include free meals and transportation.

USE & CARE

Are your products microwave and oven safe?

Our palm leaf products (plates, bowls, and trays) and plant-based compostable plates and bowls are all safe to use in the microwave!

Additionally, our palm leaf products are also oven safe, up to 350F, as long as plate is at least 6” from the heating source.

Are your products safe to use?

Yes! In addition to being good for the planet, our products are designed to be good for you as well. All of our products are PFAS-free, BPA-free, and free from other harmful chemicals.

What is composting and how can I start?

Composting is the reuse of organic matter to create nutrient-rich fertilizer. When organic waste is separated from other trash that doesn’t break down as easily (like plastics), it decomposes more quickly and provides a number of benefits for the environment. Benefits include reducing waste, decreasing methane emissions from landfills, and enhancing soil.

You can read our full blog post about composting, including how to get started, by clickinghere.

MATERIALS

What are EcoSoul’s compostable products made of?

Our compostable products are crafted from four primary source materials: fallen palm leaves, sugarcane fiber, bamboo and corn starch.

Fallen Palm Leaves: Our palm leaf tableware uses naturally-fallen palm leaves to create beautifully unique, exceptionally durable plates and bowls.

Sugarcane Fiber: Our sugarcane plates and bowls use plant waste to create an alternative to tree-based paper products.

Bamboo: Our kitchenware uses USDA certified organic bamboo, an ultra renewable material to create an alternative to tree-based products.

Corn Starch: Our corn starch bags and cutlery use plant waste to create a durable alternative to single-use plastic.

What do your certifications mean?

All of our products are fully compostable and certified by third-party organizations. That means they’ve undergone rigorous testing to confirm that they meet the compostability standards for each organization. (And they’ll continue to be tested to ensure compliance over time.) 

BPI Compostable: Issued by the Biodegradable Products Institute, this certification confirms that these products are fully compostable based on U.S. standards — meaning they’ll completely degrade back into the soil once composted.
Certified products:
Sugarcane Plates and Bowls
Sugarcane Hot Cups
Corn Starch Party Cups
Corn Starch Cutlery
Corn Starch Compost Bags

TUV Austria (Home): These products meet the European standard for biodegradability in at-home compost piles (i.e. in your garden or backyard).
Certified products:
Corn Starch Compost Bags

TUV Austria (Industrial): These products meet the European standard for biodegradability in industrial compost facilities. (Meaning, if you have a compost bin for pickup, these products will fully degrade in the facility they’re brought to.)
Certified products:
Sugarcane Plates and Bowls
Sugarcane Hot Cups
Corn Starch Party Cups
Corn Starch Cutlery
Corn Starch Compost Bags

USDA Certified Biobased: In addition to being 100% compostable, these products are made exclusively from renewable materials derived from nature, without alteration.
Certified products:
Palm Leaf Plates, Bowls & Trays
Bamboo Kitchenware 

In addition to products, is your packaging fully compostable?

We’re currently required to package some of our products in plastic for quality assurance purposes, particularly food-safe products like tableware. Rest assured, we use post-consumer recycled plastic to help minimize our footprint. But we still want to be better. So, we’re pursuing new innovations to get us closer to plastic-free packaging using materials such as biolefin. We’ll be sure to keep you posted on our progress.

ORDERS & SHIPPING

How much will I be charged for shipping?

We have a special offer for you, featuring free shipping on all items, regardless of the cart value.

Where do you ship?

We currently ship to PAN India.

How long will it take for my order to arrive?

Standard ground orders will ship in 1-2 business days, and take another 1-3 days in transit.
Be on the lookout for a shipping confirmation email from us with your tracking number, when your order is on the way.

What is your return policy?

You have 7 days to return an item from the date you receive it. To be eligible for a return, the item must be unused and in its original packaging. Mail us at care.india@ecosoulhome.com, and we’ll provide you with the dispatch address.

You will be responsible for your own return shipping costs. Once we receive your item, we will inspect and if approved, we’ll issue a refund to your original payment method.

What if my order is damaged in transit?

We’re sorry this happened! We are happy to help. Just reach out to us via our contact form or send an email tocare.india@ecosoulhome.com/  +919319687601

CONTACT US

How can I get in touch?

You can send us an email at care.india@ecosoulhome.comand we’ll get back to you as quickly as possible. You can also call us at +919319687601